MarketMates mobile applications and online services
Effective date: 19 August 2026
MarketMates is a trading name of MarketMates Limited (“MarketMates”, “we”, “us” or “our”). MarketMates Limited is authorised and regulated by the Financial Services Commission of Mauritius under licence number GB24202946.
For the purposes of applicable privacy and data protection laws, MarketMates Limited is the controller of the personal information described in this policy.
Registered address: 4th Floor, Les Jamalacs Building, Vieux Conseil Street, Port Louis, Mauritius 11328.
Privacy contact: [email protected].
This policy applies when you use our Android and iPhone applications, websites, client portal, trading platform, demo or live accounts, identity verification processes, payment services, customer support and other services that link to this policy.
Our services may not be available in every country. Separate terms, risk disclosures and client agreements may also apply to your relationship with us.
The information we collect depends on the services you use and may include the following categories.
We collect information you provide when you contact us, complete forms or questionnaires, respond to surveys, submit a complaint or communicate with our support team. This may include the content of your messages and any files you choose to provide.
We collect information:
We may use personal information to:
Where applicable law requires us to identify a legal basis, we process personal information because it is necessary to perform a contract with you, comply with our legal and regulatory obligations, pursue our legitimate interests, protect vital interests, establish or defend legal claims, or because you have given consent.
Our legitimate interests may include providing and improving our services, maintaining security, preventing fraud, managing business operations and communicating with customers. You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing that occurred before withdrawal.
We may share personal information with:
Service providers may process information only for the services they provide to us and must protect it under contractual and legal obligations. We do not sell personal information in the ordinary meaning of that term. The apps do not display third-party advertising, and we do not use personal information for third-party targeted advertising.
MarketMates and its service providers may process personal information in Mauritius and other countries where we or our providers operate. Those countries may have different data protection laws from your country. Where required, we use appropriate safeguards for international transfers, such as contractual protections, transfer agreements or other lawful mechanisms.
We retain personal information for as long as needed to provide the services, maintain your account, resolve disputes, prevent fraud and meet legal, regulatory, tax, audit and record-keeping obligations. Retention periods vary according to the type of information, the product used and applicable law.
Because MarketMates provides regulated financial services, we may be legally required to retain identity verification records, account records, communications, payment information and trading or transaction history after an account is closed or deleted. When information is no longer required, we delete it, anonymise it or securely restrict its use, subject to technical backup cycles and legal requirements.
You can initiate deletion of your MarketMates account from within the Android or iPhone app by opening your account settings, selecting the Delete Account option and following the confirmation steps. We may ask you to reauthenticate or complete an identity check to protect your account from unauthorised deletion.
Deleting your account will close the account and delete or anonymise personal information that we are not legally required to keep. Information that must be retained for financial regulation, anti-money laundering, fraud prevention, tax, dispute resolution or other legal purposes will be securely restricted and retained only for the required period.
If deletion cannot be completed immediately, we will provide information about the process and confirm when it has been completed. Account deletion does not automatically cancel obligations, open positions, pending withdrawals or subscriptions managed by Apple, Google or another payment provider. These items should be closed or cancelled before deletion where applicable.
Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to processing, receive certain information in a portable format, withdraw consent and complain to a data protection authority.
We may need to verify your identity before acting on a request. Some rights are subject to legal exceptions, including obligations that apply to regulated financial services. To exercise a privacy right, contact [email protected] or use the controls available in the app.
We use administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures include access controls, security monitoring and protections for information transmitted over networks. No service or method of transmission is completely secure, so we cannot guarantee absolute security.
You are responsible for protecting your login details, using a strong password and notifying us promptly if you suspect unauthorised activity.
Our websites and mobile apps may use cookies, local storage, analytics tools, app identifiers and similar technologies to keep you signed in, remember preferences, protect the service, understand usage, measure performance and diagnose crashes. Device settings may allow you to manage notifications and certain identifiers. Browser settings may allow you to control cookies, although disabling necessary technologies may affect functionality.
MarketMates services are intended only for people aged 18 or older and for users who meet any higher minimum age required in their country. We do not knowingly offer accounts to children. If we learn that we have collected personal information from a child contrary to applicable law, we will take appropriate steps to delete it.
The apps may contain links to websites or services operated by third parties. Their privacy practices are governed by their own notices. We encourage you to review those notices before providing personal information.
We may update this Privacy Policy to reflect changes to our services, technology, legal obligations or business practices. We will publish the updated policy and revise the effective date. Where required, we will provide additional notice through the app, website or email.
Questions, complaints and privacy requests may be sent to:
